Privacy Policy

Privacy Policy

At Royal Health Ability Services ("we", "us", "our"), we are committed to protecting the privacy and personal information of our participants, their families, and our staff. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

1. Collection of Personal Information
We collect personal information that is reasonably necessary to provide NDIS supports and services. This may include:
• Identity Information: Name, date of birth, and contact details.
• NDIS Details: NDIS participant number, NDIS plan details, and funding information.
• Health and Sensitive Information: Medical history, disability information, assessments, and reports relevant to your care.
• Emergency Contacts: Details of next of kin, guardians, or advocates.

2. How We Collect Information
We collect information directly from you where possible, such as through:
• Service agreements and intake forms.
• Face-to-face meetings, phone calls, and emails.
• Our website enquiries.
We may also collect information from third parties with your consent, such as the NDIA, other service providers, or health professionals.

3. Use of Personal Information
We use your personal information to:
• Deliver NDIS services tailored to your needs (e.g., Plan Management, Support Coordination, SIL).
• Communicate with you regarding your services.
• Process payments and claims through the NDIS portal.
• Comply with legal obligations and NDIS reporting requirements.
• Improve our services and internal quality management.

4. Disclosure of Personal Information
We may disclose your information to:
• NDIS Commission & NDIA: For auditing, reporting, and compliance purposes.
• Other Providers: To coordinate your care (with your consent).
• Medical Professionals: In case of a medical emergency.
• Legal Authorities: Where required by law.

We do not sell your personal information to third parties.

5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure physical storage, password-protected digital systems, and staff training on privacy and confidentiality.

6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact our Privacy Officer using the details below.

7. Complaints
If you believe we have breached your privacy, you can make a complaint to us directly. We take all complaints seriously and will respond within a reasonable timeframe.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

8. Contact Us
For any privacy-related enquiries, please contact us:
Royal Health Ability Services
Email: admin@royalhealthability.com.au
Phone: 0478 318 777