Privacy Policy
At Royal Health Ability Services ("we", "us", "our"), we are committed to protecting the privacy and personal information of our participants, their families, and our staff. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.
1. Collection of Personal Information We collect personal information that is reasonably necessary to provide NDIS supports and services. This may include: • Identity Information: Name, date of birth, and contact details. • NDIS Details: NDIS participant number, NDIS plan details, and funding information. • Health and Sensitive Information: Medical history, disability information, assessments, and reports relevant to your care. • Emergency Contacts: Details of next of kin, guardians, or advocates.
2. How We Collect Information We collect information directly from you where possible, such as through: • Service agreements and intake forms. • Face-to-face meetings, phone calls, and emails. • Our website enquiries. We may also collect information from third parties with your consent, such as the NDIA, other service providers, or health professionals.
3. Use of Personal Information We use your personal information to: • Deliver NDIS services tailored to your needs (e.g., Plan Management, Support Coordination, SIL). • Communicate with you regarding your services. • Process payments and claims through the NDIS portal. • Comply with legal obligations and NDIS reporting requirements. • Improve our services and internal quality management.
4. Disclosure of Personal Information We may disclose your information to: • NDIS Commission & NDIA: For auditing, reporting, and compliance purposes. • Other Providers: To coordinate your care (with your consent). • Medical Professionals: In case of a medical emergency. • Legal Authorities: Where required by law.

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